FAQ's
Effective Date: November 27, 2024
Welcome to the FAQ section of Irie Drugs Ltd! Below are answers to some of the most common questions our customers ask. If you have any other inquiries, feel free to contact us directly.
1. What products do you sell?
We offer a wide range of products, including health and wellness items, natural remedies, and other related goods. You can browse our full selection on our website at www.iriedrugs.com.
2. How can I place an order?
To place an order, simply visit our website and select the items you wish to purchase. Add them to your shopping cart, proceed to checkout, and follow the instructions to complete your order. You will need to provide your payment information and shipping details to finalize the purchase.
3. What payment methods do you accept?
We accept a variety of payment methods, including major credit cards, debit cards, and secure payment gateways like PayPal. All payments are processed through secure systems to protect your personal information.
4. How do I track my order?
Once your order has been processed and shipped, you will receive an email with tracking information. You can use the tracking number to check the status of your shipment via the carrier's website.
5. Can I cancel or modify my order?
If you wish to cancel or modify your order, please contact our customer service team at iriedrugs868@gmail.com as soon as possible. We process orders quickly, so we may not be able to make changes once the order has been shipped.
6. Do you offer international shipping?
Currently, we offer shipping within Trinidad and Tobago. If you are located outside of this area, please contact us directly at iriedrugs868@gmail.com to inquire about international shipping options.
7. How can I return an item?
We accept returns on unused and unopened items within 14 days of purchase. Please refer to our Refund Policy for more details on the return process and eligibility.
8. How do I contact customer support?
You can reach our customer service team by email at iriedrugs868@gmail.com or by calling +1 868-763-0878. Our support hours are Monday through Friday from 9:00 AM to 5:00 PM (AST).
9. Do you offer discounts or promotions?
We periodically offer discounts and promotions. To stay updated on special offers, please sign up for our newsletter, or follow us on our social media channels for the latest news and deals.
10. Are your products safe and reliable?
Yes, we take great care in sourcing and providing high-quality, safe products. Our team ensures that all products meet our rigorous standards, and we only offer items from trusted suppliers. If you have any concerns about a specific product, please don’t hesitate to contact us for more information.
11. Can I change or update my personal information?
Yes, you can update your personal information, such as your email, shipping address, or phone number, by logging into your account on our website. If you need further assistance, please contact our customer service team.
12. Do you collect my personal information?
We collect personal information, such as your name, email address, and payment details, as part of the order process. We respect your privacy and protect your data as described in our Privacy Policy.
13. How do I unsubscribe from your emails?
If you no longer wish to receive marketing emails from us, you can unsubscribe by clicking the "unsubscribe" link at the bottom of any email we send, or you can contact us directly at iriedrugs868@gmail.com to opt out.
14. Are your products suitable for children?
Our products are designed for adults. We do not recommend them for children unless explicitly stated on the product page. If you have specific concerns, please consult with a healthcare provider before using any of our products.
15. Do you offer gift cards?
Currently, we do not offer gift cards. However, we are always looking to improve our services and may introduce this feature in the future. Stay tuned for updates!
16. Can I track the status of my refund?
Once your return has been processed and approved, we will issue a refund to your original payment method. You should see the refunded amount in your account within 7-10 business days, depending on your payment provider. If you have any issues, please contact our customer service team for assistance.
17. How can I stay informed about new products and updates?
To stay up-to-date with new product launches, promotions, and important updates, we encourage you to sign up for our newsletter or follow us on social media.
18. What do I do if I have a problem with my order?
If you encounter any issues with your order, such as receiving a damaged or incorrect item, please contact us immediately at iriedrugs868@gmail.com or call us at +1 868-763-0878. We will resolve the issue as quickly as possible.
If you have any other questions or need further assistance, please feel free to reach out to our customer support team. We're here to help!